Refund & Return Policy

 

We want you to feel good about your Scoopa, not just fine about it. You've got 30 days after your order arrives to request a return if it's not working out.

To qualify, your Scoopa needs to be unused, in the same shape you received it, and back in its original packaging — plus proof of purchase.

To start a return, reach out to us at scoopa@gmail.com first. Once it's approved, we'll walk you through where to send it. Please don't send anything back before requesting a return — we won't be able to accept it.

Return shipping is on you, unless the item showed up damaged, defective, or just plain wrong — in that case, it's on us.

Questions about a return? Same email works: scoopa@gmail.com.

Damaged or Incorrect Items
Give your order a once-over when it arrives. If something's off — damaged, defective, or not what you ordered — tell us right away and we'll sort it out.

What Can't Be Returned
A few things we can't take back:

• Custom or personalized items
•Hazardous materials, flammable liquids, or gases
•Gift cards

Not sure if your item qualifies? Ask us before you buy — we'd rather answer upfront than leave you guessing. 

Exchanges
Quickest way to get the right thing: return what you have (if it qualifies), then place a new order once your return is approved.

European Union 14-Day Cooling-Off Period
Ordering from within the EU? You can cancel or return your order within 14 days of receiving it — no reason needed.

Same conditions apply: unused, original packaging, proof of purchase.

Refunds
Once your return lands with us and passes inspection, we'll let you know if it's approved.

Approved refunds go back to your original payment method within 10 business days — though your bank might take a bit longer to actually post it on their end.

Nothing after 15 business days? Email us at scoopa@gmail.com and we'll track it down.